Refund and Returns Policy

At Exclusive Parts, we understand that sometimes things go wrong or customers simply change their mind; therefore, we always try to make returning an item as straightforward as possible. Please contact our team before returning the item if you have received a damaged/incorrect item or have simply changed your mind. If your item is faulty, please contact us first before returning your item. Most faulty items will undergo a warranty inspection, so it may be necessary to send the item away to the manufacturer to confirm the fault. Once we have investigated the fault, we will inform you how we must proceed.

We allow 48 hours for notification of these defects following delivery; after this, the cooling-off period remains 14 days for returns. Email us at [email protected] with your order number and date of purchase, and we will authorise your return. Items sent back to us without first requesting Race Haus will not accept a return. You can always contact us for any return questions at [email protected]

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] If your return is accepted, we will provide Instructions on how and where to send your package. Return postage is the responsibility of the customer , Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected]

Place a copy of your invoice in the box with the product before you seal and return it.